“Al-Tamween” established 15 developed service centers in Luxor

The Ministry of Supply and Internal Trade confirmed the development of 378 supply offices and their conversion into advanced citizen service centers, in light of the directives of President Abdel Fattah El-Sisi to support digital transformation and improve services provided to citizens.

Dr. Ali Al-Moselhy, Minister of Supply and Internal Trade, said that the development of supply offices and their conversion into advanced service centers contributed to increasing the efficiency of service provision at a rate nearly three times what it was before the development project, with a decrease in the time of service performance to reach between 5:10 minutes, as well as issuance of cards to reach Between 7: 15 days, in addition to providing services remotely electronically through the Egypt Digital Portal and the Egypt Support website.

Al-Moselhi indicated that 273 job opportunities have been provided for young public service graduates of Egyptian universities, and smart card services and ration activities are being launched at the level of local units in 332 unified government service complexes at the level of the Republic, coinciding with the launch of the presidential initiative “A Decent Life”, the first phase.

And 13 integrated government complexes will be operated soon within the framework of the presidential initiative, a decent life, with 9 complexes and 4 in Armant, providing services of catering, mail, local units, and real estate registration.

Facilities development

For his part, Dr. Tamer Salah, Undersecretary of the Ministry of Supply and Internal Trade in Luxor Governorate, confirmed that all supply facilities have been developed, including offices, departments and service centers, as there are several axes for developing the supply sector in Luxor Governorate, according to the directives of Dr. facilities and human resources.

Salah said, during an inspection tour of the developed service centers in Luxor Governorate, that 15 developed service centers have been established and operated with a total number of 80 windows distributed throughout the governorate with 7 centers, with a total cost of 17 million pounds from the budget of the Ministry of Supply and Internal Trade.

Salah added that Bandar Esna includes 3 developed service centers due to the presence of a higher population density than the rest of the centers in the governorate, and one service center for each of the new city of Taiba and Al Zainiyah.

And the Undersecretary of the Ministry of Supply and Internal Trade continued that two developed service centers have been established in each of the centers of Bayadiya, Qurna, Luxor, Armant, and Tod.

He pointed out that the 80 counters contributed to eliminating the overcrowding that was witnessed by the supply offices in the past, indicating that the Supply Directorate got sixth place through the developed service center in Esna, in the Government Excellence Award at the level of the Republic.

On the other hand, Shenouda Abdel-Masih, Director of the Information Center at the Directorate of Supply and Internal Trade in Luxor, said that the developed service centers receive requests for replacement of lost and damaged goods, social separation, and the addition of a wife.

Abdel-Masih added that every developed service center has a window dedicated to people of determination and works to facilitate the services provided to them as soon as possible.