Ammon – In the last issue of the Official Gazette, consumer protection instructions for the year 2023 were issued in accordance with the provisions of Consumer Protection Law No. 7 of 2017, which will come into force as of the date of their publication in the Official Gazette.
The instructions specified the period of commitment of the provider of after-sales services according to the period of use of them as follows: consumer goods that benefit the consumer for a maximum period of one year, and durable goods that benefit the consumer for a period of more than one year.
According to the instructions, the supplier must provide after-sales services, spare parts and maintenance for consumer goods for a period not exceeding one year and/or for a period agreed upon between the supplier and the consumer, and the obligation to provide after-sales services, including the provision of spare parts and maintenance for durable goods for a period of not less than five years. Or for a period commensurate with the nature of the commodity.
According to the instructions, the period of commitment to after-sales services or spare parts for each service is within a specific period of time commensurate with the nature of that service or as agreed upon between the consumer and the supplier.
The instructions also specified the methods of submitting the complaint, the mechanism for receiving, recording and verifying it, the conditions that must be met in detecting the violation if it is proven, the mechanism for receiving the seizures and internal auditing, and sending the seizures to the courts.
The instructions specified the methods of controlling defective commodities, the tasks of the Consumer Protection Directorate employees who are assigned to monitor the compliance of suppliers, and the duties of the employee in charge of monitoring. (Petra)